Consumer Protection

Direct Selling Rules, 2021 Compliance

Consumer Protection (Direct Selling) Rules, 2021 Compliance Disclosure

Last Updated: [Insert Date]

GREYSTAR BIOTECH PRIVATE LIMITED is committed to conducting its business in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021 issued by the Government of India.

This page provides important information regarding the Company's legal status, customer protection measures, grievance redressal mechanism, refund procedures, buy-back arrangements, and direct selling operations.


1. Company Details

Company Name GREYSTAR BIOTECH PRIVATE LIMITED
CIN U47190BR2024PTC068150
Registered Office Address DS1D, Ward No. 12,
Village Post Begampur,
Samastipur, Bihar – 848101, India
Business Type Product Based Direct Selling Company
Business Model Direct Selling + E-Commerce
Compensation Structure Binary Plan Based Compensation System
Support Email support@greystarworld.in
Website www.greystarworld.in

2. Direct Selling Business Declaration

GREYSTAR BIOTECH PRIVATE LIMITED operates a legitimate product-based direct selling business.

The Company does not promote or operate:

  • Pyramid Scheme
  • Money Circulation Scheme
  • Ponzi Scheme
  • Investment Scheme
  • Chain Referral Scheme
  • Get-Rich-Quick Scheme

Income opportunities offered by the Company are based upon lawful product sales and business development activities.


3. Independent Business Owner (IBO) Information

Individuals may participate in the Company's business opportunity by registering as an Independent Business Owner (IBO).

IBOs are independent contractors and are not employees, agents, franchisees, partners, or representatives of the Company.

Participation in the business does not guarantee any income, commission, bonus, or financial success.


4. Customer Protection Commitment

The Company is committed to:

  • Providing accurate product information.
  • Maintaining transparent pricing.
  • Protecting customer privacy.
  • Offering grievance redressal mechanisms.
  • Providing refund and return facilities where applicable.
  • Complying with applicable consumer protection laws.

5. Product Return Policy

Customers may return eligible products within fifteen (15) days from the date of delivery subject to the Company's Return Policy.

Products must generally:

  • Be unused.
  • Be unopened.
  • Be in original condition.
  • Contain original packaging.
  • Be accompanied by proof of purchase.

6. Refund Policy

Approved refunds are generally processed within fifteen (15) working days after successful verification and approval.

Refunds may be issued through:

  • Original Payment Method
  • Bank Transfer
  • Wallet Credit

7. Buy Back Policy

An Independent Business Owner who wishes to discontinue the business may request buy back of eligible unsold products subject to the Company's Buy Back Policy.

Eligible products may be repurchased at up to ninety percent (90%) of the Net Purchase Value, after deduction of applicable taxes, commissions, bonuses, incentives, administrative charges, and other lawful deductions.


8. KYC Compliance

To maintain transparency and prevent fraud, the Company may require:

  • Aadhaar Card
  • PAN Card
  • Bank Account Verification
  • Passport Size Photograph
  • Other Compliance Documents

KYC verification may be mandatory before commission payments and withdrawals.


9. Commission and Payout Information

Commissions and bonuses are subject to:

  • KYC Approval
  • Compliance Verification
  • Applicable Taxes
  • Company Policies
  • Compensation Plan Qualification Criteria

Minimum Withdrawal Amount: INR 500

Approved withdrawals are generally processed within seven (7) working days.


10. Income Disclosure

The Company does not guarantee any income, commission, bonus, incentive, reward, or profit.

Actual earnings depend upon:

  • Product Sales
  • Customer Development
  • Leadership Activities
  • Team Building Efforts
  • Business Skills
  • Compliance with Company Policies

11. Grievance Redressal Mechanism

Customers, distributors, and IBOs may submit grievances relating to:

  • Products
  • Orders
  • Refunds
  • Returns
  • Commissions
  • KYC Issues
  • Policy Violations

The Company shall make reasonable efforts to acknowledge complaints within 48 business hours and resolve grievances within 30 days.


12. Grievance Officer

Grievance Officer Name: [Update Name]
Email: support@greystarworld.in
Mobile: [Update Mobile Number]


13. Prohibited Activities

The following activities are strictly prohibited:

  • False Income Claims
  • Fake Testimonials
  • Misleading Product Claims
  • Identity Fraud
  • Duplicate Accounts
  • Money Laundering Activities
  • Unauthorized Marketing Practices
  • Violation of Company Policies

14. Policy Documents

The following policies are available on the Company's website:

  • Privacy Policy
  • Terms & Conditions
  • Refund Policy
  • Return Policy
  • Shipping Policy
  • Income Disclaimer
  • IBO Agreement
  • Code of Conduct Policy
  • KYC Policy
  • AML Policy
  • Buy Back Policy
  • Compensation Plan Disclaimer
  • Intellectual Property Policy
  • Grievance Redressal Policy

15. Governing Law and Jurisdiction

This Direct Selling Compliance Page shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar.


16. Contact Information

GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
DS1D, Ward No. 12, Village Post Begampur,
Samastipur, Bihar – 848101, India
Email: support@greystarworld.in

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