Effective Date: [Insert Effective Date]
GREYSTAR BIOTECH PRIVATE LIMITED ("Company", "Greystar Biotech", "we", "our", or "us") is committed to providing fair, transparent, efficient, and timely resolution of complaints, grievances, disputes, and concerns raised by customers, Independent Business Owners (IBOs), distributors, business partners, and website users.
This Grievance Redressal Policy has been established in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, Consumer Protection (Direct Selling) Rules, 2021, Information Technology Act, 2000, and other applicable regulations.
Company Name: GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar – 848101, India
Email: support@greystarworld.in
The objective of this Policy is to:
The following persons may file complaints or grievances:
Complaints may relate to, but are not limited to:
A grievance may be submitted through any of the following channels:
The complaint should include:
The Company shall make reasonable efforts to acknowledge receipt of a grievance within forty-eight (48) business hours of receiving the complaint.
The Company shall make reasonable efforts to investigate and resolve grievances within thirty (30) days from the date of receipt of complete information and supporting documents.
Certain complex matters requiring additional investigation may take longer depending on the circumstances.
The Company reserves the right to:
The Company shall determine the appropriate corrective action based on available facts and evidence.
The submission of false, malicious, fraudulent, misleading, abusive, or fabricated complaints is strictly prohibited.
The Company reserves the right to reject such complaints and take appropriate legal or disciplinary action where necessary.
Complaints involving distributors, sponsors, uplines, downlines, team structures, commissions, ranks, incentives, bonuses, or business conduct shall be reviewed in accordance with:
All grievance-related information shall be handled with reasonable confidentiality and may be disclosed only where required for investigation, legal compliance, dispute resolution, or regulatory purposes.
If a complainant is dissatisfied with the initial response, the matter may be escalated to the Company's designated Grievance Officer for further review.
The Company shall appoint a Grievance Officer in accordance with applicable laws and may update the details from time to time.
Grievance Officer: [To Be Updated]
Email: [To Be Updated]
Contact Number: [To Be Updated]
The Company's liability in connection with any grievance shall be limited to the extent permitted by applicable law and shall not include indirect, incidental, consequential, special, punitive, or exemplary damages.
GREYSTAR BIOTECH PRIVATE LIMITED reserves the right to amend, modify, replace, update, suspend, or withdraw this Policy at any time without prior notice.
The latest version published on the Company's website shall prevail.
This Policy shall be governed by and construed in accordance with the laws of India.
All disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar.
GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
DS1D, Ward No. 12, Village Post Begampur,
Samastipur, Bihar – 848101, India
Email: support@greystarworld.in
