Return & Replacement Policy - GREYSTAR BIOTECH PRIVATE LIMITED

Return & Replacement Policy

Effective Date: [Insert Effective Date]

GREYSTAR BIOTECH PRIVATE LIMITED ("Company", "Greystar Biotech", "we", "our", or "us") is committed to delivering quality products and ensuring customer satisfaction. This Return & Replacement Policy outlines the conditions, procedures, and eligibility requirements for product returns, replacements, and related requests made through our website, mobile application, or authorized sales channels.

1. Company Information

Company Name: GREYSTAR BIOTECH PRIVATE LIMITED

CIN: U47190BR2024PTC068150

Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar, India - 848101

Email: support@greystarworld.in

2. Return Eligibility

Customers may request a return or replacement within fifteen (15) days from the date of successful delivery, subject to verification and approval by the Company.

Returns or replacements may be accepted under the following circumstances:

• Product received in damaged condition.
• Product received in defective or faulty condition.
• Wrong product delivered.
• Incomplete shipment received.
• Product packaging found tampered before use.
• Product significantly different from the description displayed on the website.

3. Conditions for Return Approval

To qualify for a return or replacement, the product must:

• Be returned within 15 days from delivery.
• Remain unused, unopened, and unconsumed.
• Be in its original condition.
• Contain original labels, tags, seals, and packaging.
• Be accompanied by the original invoice or proof of purchase.
• Not be damaged due to customer negligence, misuse, or improper storage.

4. Non-Returnable Products

The following products shall generally not be eligible for return or replacement:

• Products that have been opened, used, consumed, or partially used.
• Products with missing packaging, labels, or seals.
• Products damaged after delivery due to customer handling.
• Promotional, clearance, or special offer products marked as non-returnable.
• Digital products, downloadable content, vouchers, or gift cards.
• Products returned after the applicable return period.

5. Return Request Procedure

To initiate a return request, the customer must:

• Contact customer support within 15 days of delivery.
• Provide Order ID and Invoice Number.
• Provide photographs or videos showing the issue.
• Submit any additional information requested by the Company.

The Company reserves the right to request additional evidence before approving a return or replacement request.

6. Product Inspection

All returned products are subject to inspection and verification by the Company.

Approval of a return request does not automatically guarantee approval of a refund or replacement.

The final decision regarding eligibility shall be made solely by the Company.

7. Replacement Policy

Where applicable, the Company may provide a replacement product instead of issuing a refund.

Replacement products shall be dispatched only after:

• Return approval is granted.
• The original product is received and verified.
• Replacement stock is available.

8. Return Shipping

If the return is approved due to Company error, defective product, incorrect shipment, or transit damage, return shipping expenses may be borne by the Company.

In all other cases, customers may be responsible for return shipping costs.

9. Transit Damage Claims

Customers are advised to inspect all packages immediately upon delivery.

Any transit damage must be reported within twenty-four (24) hours of delivery along with supporting photographs or videos.

Failure to report transit damage within the prescribed period may result in rejection of the claim.

10. MLM Product Returns

Independent Business Owners (IBOs) may return eligible products in accordance with:

• Company Return Policy
• Refund Policy
• Buy Back Policy
• Direct Selling Rules, 2021

The Company may deduct applicable bonuses, commissions, incentives, discounts, shipping charges, taxes, and administrative costs before processing any approved return-related settlement.

11. Fraud Prevention

The Company reserves the right to reject any return request involving:

• False claims.
• Repeated abuse of return policies.
• Tampered products.
• Forged documentation.
• Misrepresentation of facts.
• Attempts to obtain unauthorized refunds or benefits.

Appropriate legal action may be initiated where required.

12. Limitation of Liability

The Company's liability under this Policy shall be limited to the actual purchase value of the product concerned.

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

13. Modification of Policy

GREYSTAR BIOTECH PRIVATE LIMITED reserves the right to modify, amend, suspend, replace, or withdraw this Policy at any time without prior notice.

Any updated version shall become effective immediately upon publication on the website.

14. Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar.

15. Contact Us

For return or replacement requests, please contact:

GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
DS1D, Ward No. 12, Village Post Begampur,
Samastipur, Bihar – 848101, India
Email: support@greystarworld.in